Operations Management refers to activities that are more or less directly concerned with the design, production and delivery of (tangible) goods and (intangible) services. Effective operations management gives organisations the ability to improve both customer service and the efficiency of resource utilisation. The course is intended to give you a theoretical framework for thinking about operations in both service and manufacturing organisations. We shall address key aspects of the design, planning and control, and improvement of operations systems. Throughout the course, we shall discuss practical applications of modern operations management across the world.

Indicative Content:

Topic 1: Introduction to operations management

Topic 2: Operations strategy

Topic 3: Product design and innovation

Topic 4: Process design

Topic 5: Capacity management

Topic 6: Supply chain management

Topic 7: Quality management

Topic 8: Performance measurement and improvement